Frequently asked questions

We are a creative and marketing agency from Prešov, on the market since 2017. We offer nine services under one roof: from web and branding through content and campaigns to AI solutions.

Send a brief via Renna or by email. Within 4 hours on a working day, we'll get back to you with a proposed approach. Once the price is agreed, you follow the whole project in Renna: milestones, designs and approvals.

A simple website or logo usually takes a few days, an e-shop or a full identity a few weeks. Speed depends mainly on materials and communication: if you answer our questions quickly and send all materials, you get the first outputs within a few days. You get an exact schedule with the quote.

Yes: a flyer, a logo, a custom campaign or a product shoot. You don't have to commit to a long-term partnership.

Yes. We start with an audit (free with the quote) and suggest what to keep and what to redo. If the website is built on a heavy template, a rebuild sometimes works out better. You don't have to start from scratch.

Mostly on WordPress with a custom-built theme, without heavy templates or unnecessary plugins. For e-shops and specific projects, we choose whatever will be easiest for you to manage.

Yes. We can arrange the domain and hosting, or work with what you already have. The logins stay yours, we just manage them.

We do basic optimisation in every project: loading speed, proper headings, page descriptions, a sitemap and analytics setup. Long-term SEO and content are a separate service.

Yes, we design every website for mobile first and only then for large screens. Before handover, we test it on a phone, tablet and laptop.

Yes. The website gets a cookie banner, a privacy policy and terms and conditions if it needs them. We're not a law firm, so for sensitive cases we recommend having the text checked by a lawyer.

No. We write the copy, and we can shoot photos and videos or create them with the help of AI. If you have your own materials, we're happy to use them and add only what's missing.

Then nothing gets reinvented. We stick to your brand and add only what's missing, such as social media formats or rules for the web.

Yes. We prepare business cards, flyers, banners, wraps and packaging as print-ready files with bleed and correct colours, and we can also oversee the printing itself so the result matches the screen.

The logo in all the formats you need for web and print, in colour and black and white, plus guidelines on how to use it. The files stay yours.

We start with a short brief on who the brand is for and how it should come across. Then we show three directions, you pick one and we develop it in detail.

Yes, we set up, manage and evaluate campaigns. The ad budget goes directly to the platforms, we charge for our work. We'll tell you what budget makes sense based on your goal and market.

At the start, we agree on what the project should deliver, whether that's enquiries, sales or reach. We set up tracking and you see the results in an overview, not in spreadsheets full of numbers with no conclusions.

We base the budget on your goal and market, not on a flat fee. For a local service, a few hundred euros a month can be enough; for an e-shop facing strong competition, plan for a higher budget. We always tell you what you can expect for a given budget.

We have the first data within a few days and reliable conclusions after two to four weeks. Campaigns need time to learn who is worth showing them to.

We switch off what doesn't work and try a different angle. That's why we test several versions of copy and visuals at once, so we don't put all our eggs in one basket.

We price by scope and goal, not from a price list. A simple website starts in the hundreds of euros, an e-shop in the thousands. You get an itemised quote within 48 hours of your brief, free and with no obligation.

Yes, it's completely free for all clients and part of every project. You only pay for the services you order.

Once paid, you have an exclusive, perpetual licence to the deliverables and all source files.

For larger projects, we work with a deposit and the balance after handover; for long-term cooperation, we invoice monthly. You'll also find invoices in the client zone, including their payment status.

For larger projects, yes, a contract protects both sides. If you need confidentiality, we'll sign an NDA before you send us anything.

Our client zone, where you have the whole project in one place: status, materials, chat with the team, design approvals and finished files. It's free and nothing gets lost in emails.

Not at all. We use AI, you get faster and more affordable results. But we're happy to show you what AI can do for your business too.

AI speeds up concepts, variants and routine work for us. Decisions and craft stay with people. You get more variants in less time.

Yes. Access is protected by login, transfers are encrypted and each client sees only their own projects. We handle data in line with GDPR. We don't sell data and only share it with providers Renna can't run without (details in our Privacy policy).

Yes, we can add more people from your company to the project. Everyone sees only what they should.